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Frequently Asked Questions

All of our chains and charms are crafted from high-quality stainless steel with a durable PVD coating and finished in 18k gold plating. This process provides extra protection, meaning your jewellery is waterproof, tarnish-resistant, and designed for everyday wear.

Please allow up to 48 hours upon ordering for your design to be dispatched.

Because each Charm Bar piece is custom made just for you, we recommend double-checking your design before placing your order. However, if you need to make a change, please contact us as soon as possible after ordering and we’ll do our very best to help before your piece is assembled.

Custom Charm Bar pieces are made just for you, so we cannot accept returns for change of mind. If there is a problem with your order, contact us within 7 days and we’ll help.

Free shipping
5 star reviews
Eco-friendly packaging
Waterproof materials